Terms of service

Terms of Service

Please read the following Terms of Service carefully before you agree to dog waste
removal services from Pooper Scoopers.

• TERMS OF SERVICE
  Pooper Scoopers is an independently owned and operated business that provides pet-waste removal services to residences, businesses and
  commercial properties, you agree to the following terms of service (“Terms”) that govern
  the sales and services provided by us (“Services”). By accepting the Services you hire
  us for, you are bound to these Terms.
  
  The customer understands our ability to provide the Services can be dependent on
  weather, condition of grass height, access to your yard which is your own responsibility,
  and other unknown outside influences.
• DOG WASTE REMOVAL SERVICE
  Pooper Scoopers offers residential and commercial dog poop removal services.
  These services include One Time Clean, Every Other Week Cleaning,
  and Event Cleanings. All pricing is based on an area size of an 1/8th of an acre with one pet.
  Larger areas or additional pets will have an additional charge.
• ACCESSING YOUR YARD
  The Customer understands that if Pooper Scoopers can’t access the area
  needing cleaning due to locked/blocked/frozen gates or dogs in the yard; the scoop may
  be skipped and charges will still apply. Pooper Scoopers suggests adding gate
  combinations or lock keys to your file to avoid locked gates. If the customer requests we
  come back, a $5 driving fee will be added to the customer’s bill.
• WEATHER
  Pooper Scoopers will work through the rain and cold as long as we can safely
  do so. The customer understands we cannot work through severe thunderstorms, high
  winds, extreme high or low temperatures, flooding or an accumulation of snow.
  Pooper Scoopers is a MONTHLY subscription service. We do not offer refunds
  for missed weeks due to weather. Therefore in these cases, we will skip service for that
  week, and see you the following week. A refund will not be issued as we still have to
  pick up all of the poop that would have been scooped the prior week. If you need the
  area cleaned before your next scheduled service, please call us and we will do our best
  to accommodate, but cannot guarantee it. Additionally, we do not want to tear up your
  yard in any way. If it is really muddy, we may skip your yard and wait until the next
  scheduled visit when things have dried out.
• HOLIDAYS Pooper Scoopers does not provide services on the following holidays: Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day. If your pick up day falls on one of these days, we will skip service that week and pick up the following week. There are no refunds for a missed pick up. We still have to do the work and pick up all of the poop from the week prior.
• BILLING
  Pooper Scoopers pre bills monthly for our service. Your account will be charged
  on the 1st of the month for service. If your card is declined, we will discontinue service
  immediately until the issue has been resolved. If more than 30 days have passed since
  your last clean up, a first time clean up fee will be applied. We will only pause service
  for periods of 30 days. If service does not resume after the 30 day period you will be
  removed from the schedule. One Time Cleanings will be billed after the service has
  been completed. Payment is due within 24 hours. If payment becomes more that 30
  days late Pooper Scoopers will turn your account over to collections.
• LEAVES, DEBRIS AND TALL GRASS
  We will always do our best to clean your yard the best that we can. We understand that
  maintaining your yard is a lot of work and it may not always be in the best shape. The
  customer understands that it can be very difficult to find dog poop in tall grass or in a
  yard full of leaves or other debris. If your grass is tall when we come, there may be
  some dog waste that is missed. We will be back on our next scheduled visit and will get
  anything that was missed if yard maintenance is complete. If you find an excessive
  amount that we missed, please let us know as soon as possible at
  info@pooperscooped.com
• ADDITIONAL FEES
  The following are items we charge extra for:
  • Come Back request ($5/time)
  • Waiting- If you make us wait to perform your cleaning ($5/visit)
• PRIVACY POLICY
  We may collect personal information from you on our Sites or through any other digital
  or personal communication with you. Information collected by us is voluntarily provided
  by you and may include information such as your name, email address, phone number,
  and physical address. Our Sites may collect general information about the service you
  are requesting such as the type of property and area needing service, the type and
  number of pets you have, and general information about your pet’s behavior .We collect information about you in order to provide you with our services. We use
  personal information about our users for a variety of purposes related to our business,
  your information is for Pooper Scoopers use only. We will never sell your
  information or send it to third parties.
  We may provide user information to third-party service providers or vendors for
  purposes of, including without limitation, processing your payments or sending
  information to you, data tracking, maintenance or development of our System. We may
  also share your personal information in connection with law enforcement requests or in
  response to investigations, subpoenas, court orders, or other legal processes to
  establish or exercise our legal rights or defend against legal claims or as otherwise
  required by law.
• REVISIONS
  Pooper Scoopers provides the above Services to you subject to the Terms,
  which may be amended from time to time without notice to you. Amendments will be
  effective upon our posting of such updated Terms to our website. We recommend you
  visit the Sites to review any changes in our practices. Your continued use of our
  Services shall constitute acceptance to any changes to the Terms. Some of the
  provisions contained in these terms of use may also be superseded by provisions or
  notices published elsewhere on our site.
• SHUT DOWN
  We reserve the right to shut down operations fully between Christmas and New Years Day. You will be billed at your normal Monthly rate unless you scoop your yard fully during our shut down.
• ADDITIONAL FEES
  Late payment fee $10 added to each bill that is late. Payment is due the 1st of each month. Bill becomes late on the 3rd of each month.
• YOUR CONCERNS
  If you have any concerns about any material on our site, please contact us by email at
  info@pooperscooped.com